Terms of Returns
Customers have the right to return any product purchased from Snuff Kings within 30 days of receiving the item.
State of Return
All returned items must be in their original condition, unused, and with all original packaging and labels intact. This is subject to our discretion.
Reason for Return
Returns are accepted for the following reasons:
- The product received is not the one ordered.
- The product does not meet the quality standards advertised on our website.
Process for Return
To initiate a return:
- Contact our customer service team at admin@snuffkings.com.au with your order number, details of the product, and the reason for the return.
- Our team will provide you with a Return Address and further instructions on how to send the product back.
- Ensure the product is packed securely to prevent any damage during transit.
- Please note that the customer is responsible for paying for the return shipping costs.
Process of Refund
Once we receive the returned product and confirm that it meets our return criteria:
- A full refund will be processed to the original payment method used during purchase.
- Refunds are typically processed within 7-10 business days of receiving the returned product.
- Please note that depending on your bank, it may take an additional 2-5 business days for the refunded amount to reflect in your account.
- Please note that the refund is at our discretion and goes through a thorough review process.
Contact Details
For any queries related to returns and refunds, please contact us at: Email: admin@snuffkings.com.au